How to order
How to order 3D printed parts: quotes, lead time and terms
Ordering takes six steps, from sending your file to receiving your parts. This page covers what we need for a 3D printing quote, lead times, minimum charges, payment and shipping.
Six steps
1
Send your file
Upload an .stl or .stp file on the quote page and tell us the material, quantity and application. Please send 2D drawings by email.
2
Engineering review
We check that the file is printable and confirm the material and technology for your application.
3
Quotation
We usually reply within 1 working day, and 2 at most. Quotations are valid for 30 days.
4
Confirmation
The order is placed once you confirm the quotation and specifications.
5
Production
We print the parts and complete the necessary post-processing.
6
Delivery
Delivery within Taiwan is included. Overseas shipping is available at the customer’s cost.
Lead time
8–10 working days
Metal parts, from order confirmation
6–8 working days
Plastic parts, from order confirmation
Lead time depends on quantity and part complexity. Large orders are confirmed case by case.
Pricing and payment
Minimum charge
NTD 1,000 per order for plastic parts and NTD 2,000 per order for metal parts, before tax.
First-time customers
Payment on confirmation. Production starts once payment is received.
Returning customers
Payment due on delivery.
Payment method
Bank transfer.
Receipt
We currently issue a receipt rather than a Taiwan uniform invoice (統一發票).
Quotation validity
30 days.
Overseas orders
Quoted in US dollars (USD).
Payment on confirmation. Production starts once payment is received.
The customer pays the shipping cost. We choose the courier unless you specify one.
Files and confidentiality
Accepted file types: STL and STEP (.stl, .stp).
Your files are kept confidential and used only for quoting and production. We can sign an NDA on request.
Tolerances and receiving your parts
Dimensional tolerances depend on the printing technology and the part geometry. Tell us about critical dimensions when you request a quote.
If a part arrives damaged, take photos and contact us. We’ll work out the best course of action with you.